nubo Terms and Conditions

1General Provisions

nubo is an online gaming platform that provides sports betting, casino games, and entertainment services for users in Bangladesh. These terms and conditions ("Terms") apply between nubo and each registered user ("you" or "member").

These Terms are written in Bengali and have been prepared specifically for users in Bangladesh. By using any of nubo's services, you are considered to have read, understood, and agreed to these Terms.

nubo reserves the right to change these Terms at any time. Continuing to use the platform after any changes will be considered acceptance of the updated Terms.

2Eligibility and Registration

To open an account and use the services on nubo, the following conditions must be met:

• You must be at least 21 years old. Only those aged 21 or above may use this platform.
• You must be a legal resident of Bangladesh.
• All information you provide must be true, accurate, and complete.
• Each individual may operate only one account.
• You must confirm that you are acting on your own behalf and not on behalf of anyone else.

If the information provided at registration is found to be false or misleading, nubo reserves the right to suspend or close the account at any time, and the associated balance may be forfeited.

3Account Management

Each member is personally responsible for the security of their account. Your login credentials (username and password) must be kept strictly confidential and sharing them with any third party is strictly prohibited.

You are responsible for all activity conducted from your account, even if a third party has accessed it without your permission. However, once you immediately notify nubo of any unauthorized access, we will take the necessary steps.

As part of identity verification, nubo may request valid identification or other documents from you. Failure to provide the required documents may result in the account being temporarily restricted.

4Deposits and Withdrawals

The following methods are available for depositing and withdrawing funds on nubo: bKash, Nagad, Rocket, Upay and Bank Transfer (major commercial banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank).

• Minimum deposit: ৳100 (for each method).
• Minimum withdrawal: ৳500.
• Withdrawal time: Processing is generally completed within 30 minutes to 3 hours.
• Withdrawal requests will only be approved to the same method used for the deposit.
• The name on the payment account must match the name registered on the account.

If a suspicious deposit or financial activity is detected, nubo may temporarily hold the withdrawal while conducting a review. This process is carried out entirely in the interest of security.

5Bonuses and Promotions

nubo's welcome bonus is a 200% bonus on the first deposit, up to a maximum of ৳8,000. The following conditions apply to receive the bonus:

• Wagering requirement: You must wager 15 times the bonus amount (on the bonus amount only, not on the deposit + bonus).
• Example: Depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000.
• Another example: Depositing ৳10,000 gives a maximum bonus of ৳8,000, making the total balance ৳18,000.
• Wagering calculation: ৳2,000 bonus × 15 = ৳30,000 must be wagered before withdrawing bonus winnings.
• All bets placed using bonus funds must comply with the applicable rules.

Bonus terms may change at any time. nubo reserves the right to cancel any member's bonus privileges if there is evidence that the bonus is being abused.

6Gameplay Rules

All games on nubo are operated in a fair and transparent manner. Each game has its own rules, which should be read before starting the game.

• The outcome of all games is determined by a Random Number Generator (RNG), which is completely fair and impartial.
• nubo reserves the right to make decisions if a game is interrupted due to a technical error.
• If the connection is lost during a game, the bet will be settled according to the applicable rules.
• In the event of any discrepancy in a game result, the server record will be considered final.

For sports betting, if an event is cancelled or postponed, nubo will settle bets in accordance with prevailing industry standards. Payouts may be temporarily suspended during an investigation into a disputed result.

7Responsible Gaming

nubo believes in responsible gaming and helps members develop healthy gaming habits. The following tools are available to ensure your gaming experience remains enjoyable:

• The ability to set your own deposit limits.
• The option to take a temporary break or self-exclude.
• The ability to review your gaming history.

Gaming is an entertainment activity — not a way to earn money. Never bet more than you can afford to lose. If you notice signs of problematic gaming behavior, contact our support team or read the Responsible Gaming page.

Please remember: this platform is for those aged 21 and above only.

8Prohibited Activities

The following activities are strictly prohibited on the nubo platform:

• Creating or operating multiple accounts.
• Registering using a false identity or information.
• Using any form of fraudulent activity or cheating software.
• Abusing bonuses (arbitrage or collaborative betting).
• Using the platform for money laundering purposes.
• Attempting unauthorized access to other members' accounts.
• Using any technology that interferes with the platform's security systems.
• Operating on behalf of or managing accounts for third parties.

If a prohibited activity is proven, the account will be closed immediately and the associated balance may be forfeited. Legal action may also be taken if necessary.

9Intellectual Property

All content on the nubo platform — logos, designs, text, graphics, software, and other elements — is protected under nubo's exclusive intellectual property rights.

Users may only use the platform for personal and non-commercial purposes. Republishing, distributing, or commercially using any content from the platform without nubo's written permission is prohibited.

The intellectual property of third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) remains with the respective companies.

10Limitation of Liability

nubo always strives to operate a safe and reliable platform. However, nubo will not be liable in the following situations:

• If a game is interrupted due to internet disconnection or technical issues.
• If loss occurs due to problems with the user's own device or network.
• If there is a delay or issue caused by a third-party payment service provider.
• If loss occurs due to the user's own negligence or intentional error.
• In the event of an unexpected technical failure or force majeure situation.

nubo's total liability will in no circumstances exceed the total amount you deposited in the 30 days prior to the relevant incident.

11Privacy and Data Protection

nubo is committed to protecting the privacy of your personal information. We use SSL encryption technology to keep all your information secure.

To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy.

Documents and information collected as part of the KYC (Know Your Customer) process are used solely for the purposes of identity verification and prevention of financial crime.

12Changes and Amendments

nubo reserves the right to change or amend these Terms at any time. For significant changes, members will be notified via their registered email or through a notice on the platform.

Continuing to use the platform after any changes will be considered full acceptance of the amended Terms. The latest version of the Terms will always be published on this page.

If you disagree with any change, you may request to close your account and withdraw any available balance.

13Contact and Support

If you have any questions, complaints, or suggestions regarding these Terms, please contact our support team:

• Live Chat: Available 24/7, with support in Bengali and English.
• Email: [email protected]

We take all complaints seriously and try to resolve them promptly. nubo always settles all matters in a fair and transparent manner.