nubo's Privacy Policy

nubo is a safe and trusted online gaming platform operated for players in Bangladesh. We place the highest priority on your privacy and always maintain full transparency in the collection, storage, and processing of your personal information.

This privacy policy ("Policy") describes what information we collect when you use nubo's website, application, or any other service, how that information is used, who it may be shared with, and what rights you have. Please read this policy carefully.

nubo's services are intended only for individuals aged 21 or older. If you are under 21, please refrain from using our platform.

nubo collects various types of information from different sources. The details are outlined below:

2.1 Information You Provide Directly

When you create an account on nubo or use our services, the following information may be collected:

• Full name and date of birth
• Email address and contact details
• Password (stored in encrypted form)
• Documents required for identity verification (e.g., national identity card)
• Financial information such as bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Messages sent to support and communication records

2.2 Automatically Collected Information

When you browse our platform, certain information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and language settings
• Login and logout times and session details
• Your gaming activity, betting history, and transaction records
• Information obtained from cookies and similar tracking technologies
• Referral source — where you came from before reaching nubo

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as identity verification service providers or payment processors. This information is used solely to ensure security and prevent fraud.

nubo uses your information for the following purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To provide gaming services, process deposits and withdrawals, and award bonuses.
• Identity and age verification: To confirm your identity and verify that the 21+ age requirement is met.
• Security and fraud prevention: To prevent unauthorized access, fraud, and money laundering.
• Customer support: To resolve your complaints, inquiries, and issues.
• Responsible gaming: To identify patterns of excessive play and provide necessary assistance.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To improve the quality of our services and enhance the user experience.
• Communication: To deliver important notices, policy changes, and relevant information to you.

nubo does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

Trusted third-party services may be used for tasks such as transaction processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, cybersecurity, and technical support. These partners will only receive the minimum amount of information necessary for their designated tasks and are required to comply with our privacy policy.

4.2 Disclosure for Legal Reasons

nubo may be required to disclose information to fulfill a court order, a regulatory authority's directive, or the requirements of applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Business Changes

If nubo undergoes a merger, acquisition, or asset transfer, your information may form part of that process. Even in such circumstances, the terms of this privacy policy will continue to apply.

nubo's website uses cookies and similar technologies that enhance your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. Without them the platform cannot function properly.
• Functional cookies: These cookies are used to remember your preferences and settings.
• Analytics cookies: These help collect usage statistics for the platform and support improvements to the service.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

nubo adopts modern technical and organizational measures to protect your information. The key features of our security framework are:

• SSL encryption: All data transferred between your browser and our servers is protected by SSL/TLS encryption.
• Data encryption: Sensitive data, particularly passwords and financial details, is stored using strong encryption methods.
• Access control: Only authorized staff may access your information, and only to the extent required.
• Regular security reviews: Our systems undergo regular security testing.
• Fraud detection: Automated systems actively monitor for suspicious activity.

nubo retains your information for as long as it is necessary or legally required. The following factors determine the retention period:

• Active account: Information is retained for as long as your account remains active.
• After account closure: Certain information may be retained for a specified period after account closure due to legal and regulatory obligations.
• Transaction records: Financial transaction data may be retained due to long-term legal requirements.
• Support records: Customer service communication records are retained for a defined period.

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain cases, where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to object to processing: In specific circumstances, you may object to the processing of your information.
• Right to data portability: The right to receive the information you have provided in a structured format.
• Right to opt out of marketing communications: You may request to stop receiving promotional messages at any time.

To exercise any of the above rights or to make any request regarding your information, please contact our support team. We will process your request within the legally required timeframe.

nubo's services are intended only for individuals aged 21 or older. We do not intentionally collect any information from those under 21. If such information reaches us for any reason and we are able to identify it, that information will be deleted immediately and the associated account will be closed.

If you believe that a minor is using nubo, please notify our support team.

nubo's platform may contain content from various game providers (such as Pragmatic Play, Spribe, PG Soft, JILI, Evolution Gaming, NetEnt, and others). These providers have their own privacy policies, which apply within their respective platforms. nubo's policy does not govern the activities of those third parties.

nubo reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.

Continued use of our services after any changes will be considered acceptance of the updated policy. For this reason, we recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available 24/7 to assist in Bengali and English.

nubo is always committed to answering your questions and protecting your privacy.